Awful response from my GP practice

On the 8th of May I published a post discussing how my GP surgery made a mistake and I ended up being charged for 4 prescriptions instead of 2.

Not a major issue of course but I wanted to try and recoup the overpayment and as outlined I attempted to contact the GP Practice Manager not once but twice in person and then (now) a total of eight times via e-mail.

So far I have had no response whatsoever.

I've also now posted on my blog, left a negative review on FourSquare, Facebook and their own NHS rating website - response thus far - nothing apart from one of the GP's at the practice (not the doctor in question) asking to become a contact on Linkedin.

So I'm going to turn up the heat al little and start tweeting and using social media more proactively to try and get a response from them. It's not really the £ 16 (although I would like that back) it's more the fact that GP's must make mistakes like this daily and most people have no way to fight back and ensure they're treated fairly.

Additional Notes - 19/5/15

So finally had a response from the surgery on this matter on the 18th of May from one of the senior doctors at the practice. In essence they've agreed to refund the 2 prescription charges that were made 'in error' and to raise the issues around the mistakes at their clinical review meetings. The reason for the slow response was put down to my using the wrong e-mail address to contact the practice manager (which incidentally was given to me by the practice !).

What hasn't been explained was the slow response time and the fact that I complained twice at the practice in person and was given no support - except the wrong e-mail address !

Will be donating the £16 refund to charity incidentally.